YOUR INDIVIDUAL QUOTEQuote and payment arrangements
Your individual quote sets out your agreed work, prices and payment arrangements. For quotes on this site, the specific arrangements below take precedence over general descriptions of booking payments, materials approval and card collection in the business terms.
Deposit, materials and booking
Your deposit covers the full labour charge plus 50% of the materials listed in this quote, including VAT. The remaining balance shown is the other 50% of the listed materials. Other materials may be needed on the day of installation, as determined by the engineer. We will explain any additional materials and agree their price with you before supplying them or taking payment. Accepting this quote requests a call from our team to arrange your booking; your installation date is confirmed by an agent.
Your quote is valid for 7 days from issue. The exact expiry is shown on your quote. Acceptance requests a booking call; an agent confirms the installation date with you.
Your separate card-saving permission
I authorise Assured Electrical Solutions Limited to save my payment card securely with Stripe and to initiate future payments for the agreed remaining balance and any additional materials or work that I separately approve relating to this quote only. This permission does not cover other quotes or jobs. These are unscheduled payments, not a subscription. The amount is the agreed outstanding balance or separately approved price; Assured will tell me the amount and payment date before charging. I can withdraw permission for future card charges by calling 0330 822 4477; any agreed outstanding amount remains payable by another method.
Quote terms version 2026-10-10-v2ASSURED ELECTRICAL SOLUTIONS LIMITED
Terms & conditions of business
1. About Us and These Terms
1.1 Your contract is with Assured Electrical Solutions Limited, company number 11754338, registered in England and Wales. Our registered office and postal contact address is The Business Centre, Cardiff House, Cardiff Road, Barry, CF63 2AW. Our Cardiff office is at Sophia House, 28 Cathedral Road, Cardiff, CF11 9LJ.
1.2 Call us on 0330 822 4477, or email customer.relations@assuredelectricians.co.uk for customer relations, general enquiries, complaints and cancellations. You may also write to the address above.
1.3 These terms cover our electrical services and the products, components and materials we supply. They apply to emergency and scheduled appointments and form one set of terms for the work agreed with our office.
1.4 A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A business customer is anyone contracting for business purposes. Consumer-specific protections below apply to consumers; business-specific provisions are identified separately.
1.5 All electrical work is carried out by our directly employed engineers. We remain responsible for their work, conduct and the services provided under your contract with us.
1.6 Any specialist renewable-installation or consumer-code terms that apply will be supplied before the relevant contract is made, with any differences clearly explained. Separate finance arrangements are governed by the finance provider’s documents. Neither arrangement removes applicable statutory rights.
2. Booking and Your Contract
2.1 You can enquire or book by telephone, email, our website or our messaging channels. Our office confirms the service, labour charges, materials pricing basis, payment arrangements and applicable cancellation information with you over the telephone before you commit. The office keeps the pricing and authorisation record and sends the required confirmation in a form you can retain.
2.2 A booking becomes binding when you accept the explained service and charging arrangements and we confirm acceptance. Your contract consists of these terms, the office’s agreed booking record and confirmation, and information about the service on which you reasonably rely. Any later price or scope change must be expressly agreed and recorded by the office before the affected work proceeds.
2.3 We will provide the contract information in a form you can keep, such as an email or document, within the applicable legal timescale and before work begins where required. The office records the agreed scope, fixed labour price, materials pricing basis and relevant authorisations. No later confirmation retrospectively removes rights or authorises undisclosed charges.
2.4 We will explain any validity period when providing a price. Before a booking is accepted, a proposed price may be revised or withdrawn with notice. Once accepted, the agreed price applies to its agreed scope and cannot be increased without your express agreement to a relevant change.
2.5 Please tell us if you are booking for a company, landlord or another person and confirm that you have authority to do so. We will identify the contracting customer and payer before accepting the booking. A representative is not personally liable merely because they sign for a disclosed customer within their authority.
3. Telephone Pricing and Site Surveys
3.1 The office provides a fixed labour price excluding VAT over the telephone based on your description of the work and any supporting photographs or videos. VAT is added at the applicable rate. For consumer bookings, the office will also state the total labour price including VAT before you agree to the booking. The initial price is subject to an on-site survey confirming the required scope, which we will explain before confirming your booking. Once the scope and labour price are confirmed, that price is fixed for the agreed work.
3.2 Our engineer will inspect the installation, discuss your requirements and identify the labour, products and materials needed. Remote information may not reveal the full condition of the installation or all work required.
3.3 Booking payments and additional labour payments cover labour only. Materials are selected and charged separately under sections 5 to 7. The office explains the materials pricing basis over the telephone as part of the booking.
3.4 If the survey identifies a different scope or additional work, the engineer will explain the finding and the office will confirm the proposed work, revised fixed labour charge excluding VAT, applicable VAT and total payable with you by telephone. Any increase must be expressly agreed and paid for before the affected work starts. The office will record your agreement and provide appropriate confirmation.
3.5 If you decline a proposed change, we will not carry out that additional work. Only properly agreed and lawful charges for attendance, work already performed and materials supplied under the existing agreement remain payable. Sections 11 to 13 explain cancellation and refunds.
3.6 These provisions do not override a binding price or other commitment already expressly made to you. Existing contracts are not changed retrospectively.
4. Fixed-Price Labour, Diagnostics and Reports
4.1 Our labour is charged at a fixed price for the agreed scope of work. Labour charges are stated excluding VAT, with VAT added at the applicable rate. The office confirms the labour charge, VAT and total payable by telephone before you agree, and payment is due before work begins. Additional work requires a separately agreed fixed price and advance payment before it starts. A different payment schedule applies only where expressly agreed, including the business account and staged-payment arrangements in section 17.
4.2 We do not charge hourly rates or use time-based charging intervals. The fixed labour price covers the agreed work and does not increase merely because that work takes longer than anticipated. A change to the agreed scope or additional work must be handled under section 3.
4.3 Diagnostic and fault-finding services are carried out for a fixed fee confirmed by the office before work starts. We will explain the investigation covered and whether any repair is included. Diagnosis does not guarantee that every fault can be identified or repaired within the agreed diagnostic scope. Any further investigation or repair outside that scope requires a separately agreed fixed price before it proceeds.
4.4 Sourcing and collection of materials are covered by the markup in section 6. These activities are not added again as labour or attendance charges. We will not charge twice for the same activity.
4.5 A separately requested detailed insurance report is £300 including VAT at 20% (£250 excluding VAT). We will confirm the applicable VAT-inclusive total before you order it. This separate report fee does not replace certificates or reports already included in the agreed service or required for our installation work.
5. Selection and Pricing of Materials
5.1 Our engineer selects materials after inspecting the installation and discussing your requirements. Selection takes account of suitability, compatibility, safety and applicable regulations and standards.
5.2 Materials supplied by us are charged at our actual trade purchase cost, excluding VAT and after applicable supplier discounts, plus a 20% markup. VAT is then added at the applicable rate. The same method applies to stocked items, using our actual purchase cost for those items.
5.3 Materials reasonably necessary for the agreed installation may be selected and supplied under this disclosed pricing method without separate approval of every item. This does not authorise optional upgrades, work outside the agreed scope, a change to an agreed specification or a different pricing method without your agreement.
5.4 Any materials price, budget or allowance expressly agreed with the office will be honoured unless you agree to a change. Any materials total confirmed to a consumer will include the applicable VAT.
5.5 Materials are charged separately from labour and shown as itemised lines on the full job invoice issued after completion. The invoice will identify the materials, quantities, charges and VAT alongside the labour charges and payments already received. We will explain the trade-cost-plus-20% calculation on request. Products will match their agreed description; a description is not merely a label without contractual effect.
6. What the Materials Markup Includes
6.1 The 20% markup includes holding, storing, managing and handling stocked materials; selection and compatibility checks; same-day sourcing where available; procurement and collection; and the time and travel involved in obtaining materials and bringing them to your installation.
6.2 It also includes supplier returns and warranty administration associated with our materials, and necessary return attendance to finish the original agreed work when our materials could not be sourced at the initial visit.
6.3 There is no separate sourcing, collection, travel or return-attendance fee for these covered activities. Installation and testing are covered by the agreed labour charge. Returning solely because our materials were unavailable does not itself create an additional labour charge for finishing the original scope.
6.4 Same-day sourcing depends on supplier availability and is not guaranteed. If materials are unavailable, we will explain the expected completion arrangements. Additional work outside the original scope remains subject to agreement and payment under section 4.
7. Full Job Invoice and Automatic Card Payments
7.1 After completion, we will issue one full itemised invoice for the entire job. It will show the agreed labour, any agreed additional labour, each material supplied and its quantity, applicable VAT, the total job value, all payments already received and the remaining balance. Labour and any other amounts already paid will be credited and will not be charged again. The outstanding materials balance will then be collected automatically from the same card used for booking under the payment authorisation obtained at booking. Any expressly agreed business account or staged-invoicing arrangement remains subject to section 17.
7.2 The office will explain the calculation method, timing and scope of collection and obtain your express authorisation before confirming the booking. Once authorised, no further approval is needed for a collection falling within that authorisation and the agreed scope. The office records the authority and provides the relevant confirmation.
7.3 Possession of card details or a signature accepting general terms does not by itself authorise unrelated or undisclosed charges. If an existing booking does not include a valid authority, we must obtain one before collecting automatically. A different payment arrangement applies where expressly agreed.
7.4 You can cancel future automatic collections by contacting us or your card provider before collection, subject to the applicable payment cancellation rules. Cancellation does not extinguish an amount properly due, which must be paid by another method. If a payment fails, we will contact you to arrange payment.
7.5 Nothing in this section removes your rights to question an invoice, dispute an unauthorised payment or seek remedies for faulty goods or services.
8. Customer-Supplied Materials
8.1 You are welcome to purchase and supply your own materials. Please check the required specifications with us before purchasing. Items must be suitable, compatible, safe, compliant with applicable requirements and available when needed. We may decline to fit unsuitable or non-compliant items and will explain why.
8.2 We do not add a materials markup to products you buy directly. Agreed labour charges remain payable for work performed. We are not responsible for inherent defects in your products that we did not cause, but remain responsible for our advice, workmanship and damage we cause.
8.3 Additional visits reasonably needed because your materials are missing, incomplete, unsuitable, faulty or unavailable are chargeable separately. We will explain the reason and confirm the VAT-inclusive charge before arranging the visit. It must be agreed and paid before that visit takes place.
8.4 No extra charge applies where the visit is needed because of our error, defective workmanship or failure to exercise reasonable care and skill. Your statutory rights are unaffected.
9. Appointments, Delivery and Delays
9.1 We will agree an appointment or attendance window and explain whether a stated time is an estimate or an essential agreed deadline. Same-day or emergency attendance is subject to availability and acceptance of the booking. We will notify you promptly of a likely delay and discuss reasonable alternatives.
9.2 Diagnostic complexity or existing installation defects can affect completion time. We will work with reasonable care and skill, keep you informed and complete within the agreed time or, if none is agreed, a reasonable time. We do not exclude responsibility for delays caused by our own failure.
9.3 Materials will be delivered to the agreed property or collection point at an agreed time or within an agreed window. Unless a different delivery period is agreed, goods will be delivered without undue delay and within the applicable statutory period, normally no later than 30 days after the contract is made.
9.4 If an event genuinely outside our reasonable control affects performance, we will notify you and take reasonable steps to reduce its effects. If the delay is substantial, you may end the affected work and receive a refund for unperformed work and undelivered materials. This does not remove remedies for missed essential deadlines or other rights provided by law.
9.5 We remain responsible for scaffolding or other third-party arrangements that we undertake as part of our contract. Any arrangements you are to make will be clearly identified before work starts.
10. Access, Permissions and Site Safety
10.1 Please provide safe access, adequate working space, necessary utilities and accurate information about the property. Tell us about listed-building status, relevant wiring information, known defects, asbestos or other hazards, and any access restrictions.
10.2 You must have the owner’s or landlord’s authority and any other consents that are your responsibility. We will explain the consents each party must obtain. This does not transfer our legal responsibilities for electrical safety, certification or any building-control notification we undertake to you.
10.3 Tell us about parking restrictions and provide available permits where reasonably possible. Any charge for parking or special access must be disclosed and agreed before it is incurred; this is not an additional materials-sourcing travel charge.
10.4 We may pause work where it would be unsafe or unlawful and will explain the issue and available options. We will explain electrical warning notices and any immediate precautions. We will not knowingly undertake unsafe work merely because a customer requests it.
10.5 If agreed access is unavailable, we will try to contact you and rearrange. Any resulting charge must reflect reasonable loss caused by the missed access, take account of savings or replacement work, and must not duplicate a cancellation or attendance charge. Section 12 applies to same-day emergency cancellations.
11. Consumer Cancellation Rights and Early-Start Work
11.1 If you are a consumer and a statutory cooling-off right applies to a telephone, online or off-premises contract, you may cancel without giving a reason. For a services-only contract, the usual period ends 14 days after the day the contract is made. For a contract supplying goods, including goods with installation, it normally ends 14 days after you or your nominated recipient receives the goods; for goods delivered separately under one order, it normally runs from receipt of the last item. You may cancel earlier, before delivery. Any longer period required by law applies if required information has not been supplied.
11.2 You can cancel by any clear statement, including telephone, email or post using section 1. Give your name, property address and booking reference if available. Cancellation is not conditional on us acknowledging it.
11.3 If you want work to start during a cancellation period, the office will obtain and record your express request first. For an off-premises contract, that request must be in a durable form, such as an email or signed statement, before work starts. The office will arrange this where required. This legal requirement is separate from ordinary telephone agreement of prices.
11.4 If you then cancel, we may charge a proportionate amount for services actually supplied before cancellation, but only where the required request and information have been provided and the law permits that charge. Otherwise you will not be charged for those services under this early-start provision.
11.5 For a services-only contract, the cooling-off right ends after full performance only where work began at your express request and you acknowledged beforehand that full performance would end that right. Completion of installation does not automatically remove separate cancellation rights over goods.
11.6 The statutory cooling-off exception for urgent repairs or maintenance applies only where you specifically requested a visit for that urgent purpose. It covers the requested urgent work and replacement parts necessarily used for it, not unrelated additional services or goods. Simply calling an appointment an emergency or attending on the same day does not create this exception.
11.7 Other statutory exceptions, including genuinely personalised goods or goods inseparably mixed with other items, apply only where their legal conditions are met and will be explained where relevant. Standard parts ordered for your job are not automatically bespoke or non-returnable. Faulty-goods rights remain unaffected.
12. Same-Day Emergency Cancellations and Other Cancellations
12.1 For an accepted same-day emergency booking, cancellation after an engineer has been dispatched or time has been reserved will normally attract a cancellation fee of 50% of the agreed labour charge, including VAT where applicable. Materials are not included in the amount used to calculate this fee. We will explain this policy before accepting the booking.
12.2 The fee is capped at 50% of the agreed labour charge. It covers reasonable loss from same-day dispatch, preparation and engineer time set aside for your appointment, including lost work where we have declined other customers to reserve that time. It will not exceed our reasonable loss caused by cancellation after deducting costs saved and income from replacement work. If that loss is less than 50%, the fee will be reduced accordingly; if there is no loss, no cancellation fee is payable.
12.3 We will take reasonable steps to refill the slot and reduce the loss, and explain the calculation on request. We will not charge twice for the same dispatch, attendance, labour time or loss. Any amount already paid will be credited against the amount properly due, with the balance refunded.
12.4 This fee does not apply where you validly exercise a statutory cooling-off right. In that case only charges permitted under section 11 may apply. No cancellation fee applies where you cancel because of our breach or inability to provide the agreed service. Booking for same-day attendance alone does not remove statutory rights.
12.5 For other cancellations outside a statutory cooling-off right, please give as much notice as possible. Any deduction must reflect reasonable, demonstrable loss caused by cancellation, including unavoidable commitments for agreed materials where lawful, less savings, refunds and replacement work. No automatic £100 minimum or blanket 50% fee applies to those appointments.
12.6 If we cancel, we will explain why and offer a reasonable alternative where possible. If you do not accept an alternative, we will refund payments for work not performed and materials not supplied. Your other remedies for our breach are unaffected.
13. Returns and Refunds
13.1 For a statutory cancellation, we will refund amounts due without undue delay and within the applicable 14-day deadline, using the original payment method unless you expressly agree otherwise. There is no refund fee. Standard outbound delivery charges are refunded where required; an extra charge for your chosen premium delivery need not be refunded beyond the standard delivery amount.
13.2 Where goods must be returned and we have not offered to collect, you must send them back or hand them over within 14 days after notifying us of cancellation. We may withhold the goods refund until we receive them or evidence of return, whichever is earlier. The refund must then be made within the applicable 14-day deadline.
13.3 You pay only the direct return cost where this responsibility and any required non-postal return-cost information were given before the contract. Otherwise we bear that cost. We will collect goods where the law requires us to do so, including qualifying off-premises deliveries of goods that cannot normally be posted. Please contact us to arrange safe handling of installed electrical items; this does not restrict lawful cancellation or repair rights.
13.4 A deduction for unnecessary handling that reduces goods’ value will be made only where permitted by law and properly explained. Returns of faulty goods are dealt with under section 15, not treated as change-of-mind returns.
13.5 Other refunds will be made promptly, normally within 14 days after the amount is established. We will explain any lawful deduction. Prepayments are not automatically non-refundable.
14. Suspension and Ending the Contract
14.1 Either party may end the affected contract for a serious breach by the other. Where the breach can be remedied, the other party must first have a reasonable opportunity to put it right. Immediate suspension may be necessary for a serious safety risk, unlawful activity or another situation where continuing would be unreasonable.
14.2 If an undisputed payment is overdue, we will notify you and give a reasonable opportunity to pay before suspending future work, subject to any mandatory payment and notice rules. Reasonable evidence of inability to pay may justify discussing security or revised payment arrangements; it does not give us an unrestricted right to cancel or retain prepayments.
14.3 On termination, only properly due charges remain payable. Prepayments for work not carried out or materials not supplied will be refunded, less any lawful amount due under these terms. Ending a contract does not remove existing rights, claims or obligations.
15. Workmanship, Goods and Guarantees
15.1 We will provide services with reasonable care and skill. Goods we supply must be of satisfactory quality, fit for an agreed purpose and as described, and will be installed correctly where installation is part of our work.
15.2 We provide a 12-month workmanship guarantee from completion. Tell us about a suspected workmanship defect and provide reasonable access for inspection and correction. We will remedy a covered defect without an additional labour or attendance charge.
15.3 This guarantee does not cover a fault caused by misuse, deliberate damage, neglect or subsequent alterations by others, or an unrelated pre-existing defect. An exclusion applies only to the extent that the identified cause produced the fault. Work on an older installation, an unrelated alteration or a payment dispute does not automatically remove responsibility for our workmanship.
15.4 Manufacturer warranties apply according to their terms and are additional to your rights against us. We will assist with faults in materials we supplied. Our workmanship guarantee remains separate from responsibility for defects inherent in products supplied by you.
15.5 Consumer remedies may include rejection, repair, replacement, repeat performance, a price reduction or a refund, depending on the circumstances and the law. Please contact us promptly so we can investigate, but the 12-month guarantee is not a deadline for exercising statutory rights and we do not impose a seven-day complaint cutoff.
15.6 We may reasonably request an inspection, but this is not a condition that prevents urgent safety measures or lawful remedies. We will bear reasonable return or collection costs for faulty goods where the law requires it. We do not require you to accept a repair where the law entitles you to a different remedy.
16. Delivery Risk and Ownership
16.1 For consumers, goods remain at our risk until you or a person you nominate takes physical possession, subject to the statutory exception where you independently arrange a carrier not offered by us. We remain responsible for loss or damage caused by our work, negligence or breach.
16.2 Ownership of separately identifiable goods passes when paid for, so far as the law permits. This does not create a right to enter your property, disconnect essential equipment or remove installed goods without lawful authority. We do not require you to insure our goods as a condition of consumer rights.
17. Payment Methods, Accounts and Invoice Queries
17.1 Payments are in pounds sterling by debit card, credit card or bank transfer. Cash and cheques are not accepted unless expressly agreed. Bank details will be provided through our normal booking or invoicing process. We will provide receipts for advance payments and the full itemised job invoice after completion, showing those payments as credits.
17.2 Labour charges are stated excluding VAT, with VAT added at the applicable rate. For consumers, the office will also clearly state the VAT-inclusive total and any other unavoidable charges before the booking or additional work is agreed. Materials are calculated using the disclosed method in section 5, including the applicable VAT. We do not add a surcharge for paying by consumer debit or credit card. Any other compulsory charge must be included or clearly accounted for in the price information given before booking.
17.3 Unless otherwise agreed, pre-approved business account charges up to £1,000 including VAT are payable within 30 days of completion. For those accounts above £1,000, 50% is payable on booking and the balance on completion. These arrangements are exceptions to ordinary advance labour payment and automatic materials collection.
17.4 For projects above £20,000 excluding VAT, an expressly agreed staged plan may provide for 50% on booking, interim invoices no more frequently than weekly as work progresses, and the balance on completion. Interim invoices are due on receipt unless another due date is agreed. Mandatory construction-contract payment and notice requirements take precedence where applicable.
17.5 Tell us about an invoice query as soon as reasonably possible and explain the disputed items. An invoice is not automatically accepted because seven days have passed. Pay amounts that are properly due and undisputed; nothing prevents a lawful deduction, withholding, set-off or consumer remedy.
17.6 For business debts, interest and recovery costs may be claimed only where permitted by applicable late-payment law or a lawful agreed arrangement. We will explain any claim. We do not impose an undisclosed penalty on consumer debts. Any business set-off must involve amounts lawfully due.
18. Responsibility and Liability
18.1 Neither party excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything the law does not permit to be excluded or restricted. Nothing removes mandatory rights relating to goods, services or consumer protection.
18.2 If we breach the contract or act negligently, we are responsible for resulting loss or damage that was reasonably foreseeable. We remain responsible for our directly employed engineers and other employees performing our contract.
18.3 We are not responsible for a loss caused solely by a customer’s own unsafe use or an unrelated third-party act. Declining recommended work does not excuse our own negligence or defective work; we must explain relevant risks and act safely.
18.4 For business customers, neither party is liable for indirect or consequential loss, to the extent a lawful and reasonable exclusion is permitted. No consumer claim is subject to a business-only exclusion. Any mandatory construction-law rights, including adjudication and payment protections, remain unaffected.
19. Personal Information, Calls and Reviews
19.1 We handle personal information in accordance with applicable UK data-protection law. Our Privacy Notice explains our use of personal information, relevant sharing and retention, and your rights.
19.2 Calls may be recorded for quality, training and administering the booking, with an appropriate recording notice. Information about recordings and their use must be provided through our privacy information.
19.3 Permission to reproduce a customer’s review, name, photograph or other identifying details in our own advertising will be obtained separately where required. Accepting electrical-work terms does not grant a blanket advertising licence or consent to unrelated marketing. We will not edit reviews so that their meaning becomes misleading.
20. Complaints and Dispute Resolution
20.1 Contact Customer Relations using section 1. Please give your name, property address, job or invoice reference and a description of the problem. We will investigate fairly, keep you informed and explain our response and proposed remedy.
20.2 If we cannot resolve a consumer complaint, we will provide the information required by the applicable alternative dispute resolution rules, including an appropriate ADR provider’s details and whether we are required or willing to participate. Any binding obligations arising from a trade or consumer code will be honoured. We do not require you to give up access to the courts.
20.3 Consumer advice is available from Citizens Advice. Using our complaint process does not shorten a legal limitation period or remove the right to seek independent advice or pursue a claim.
21. Communications, Changes and Other Provisions
21.1 You can communicate using the contact details in section 1. Where the law requires information in a durable form, we will use a document, email or another suitable method. We do not require every ordinary price or appointment agreement to be signed or made in writing, although we will keep a record and provide appropriate confirmation.
21.2 Changes to the agreed scope, price or other material terms require express agreement. Updating the website does not change an existing contract retrospectively. Individually agreed terms and legally binding pre-contract information are not displaced by general wording.
21.3 Neither party’s delay in enforcing a right automatically waives it. If a clause is unenforceable, the rest continues so far as it can operate fairly and lawfully.
21.4 We may transfer a contract only where your rights and service protections are not reduced, and will notify you. If a proposed transfer materially disadvantages you, you may end the unperformed part and receive the appropriate refund. A business customer must obtain consent before transferring its obligations; consent will not be unreasonably withheld.
21.5 Except where expressly provided or required by law, the contract is between you and us and creates no enforcement rights for an unrelated third party. No entire-agreement wording excludes fraud or removes legally binding statements on which a consumer relied.
22. Governing Law and Existing Contracts
22.1 These terms are governed by the law of England and Wales. Consumers retain mandatory protections of the law of their home jurisdiction. Consumers living in Scotland or Northern Ireland may bring proceedings in their home courts where applicable, as well as any other court with lawful jurisdiction.
22.2 For business customers, the courts of England and Wales have jurisdiction, subject to mandatory rights and any applicable statutory adjudication process.
22.3 This version applies only to new contracts where it has been provided before agreement. Earlier bookings, invoices, payment authorities and agreed prices remain governed by their existing arrangements unless a lawful change is expressly agreed. Nothing in these terms limits statutory rights.
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